Sales Coordinator

Franklin, WI 53132-

Posted: 06/01/2023 Industry: Administrative Job Number: 42863

Job Description

Respond to customer inquiries relative to new spare and/or change part requirements based on review of customer-supplied information (requests for quotations or samples) working with internal resource departments (engineering, production, accounting, sales, service) to determine appropriate solutions and responses as well as pricing of items required. Provide price quotes and orders within established guidelines.
Receive and initiate the processing of quotes and communicate with the customer on finalized pricing, status, lead times, due dates, and delivery information.
Address all customer concerns relating to final order shipment status, follow up documentation and preliminary response pertaining to invoicing concerns. Coordinate customer communication with accounting team to address and resolve all issues relative to account balances and payment requirements.
Follow up on invoice concerns, credit and rebills.
Escalate issues to appropriate personnel when necessary.
Navigate within SAP and Microsoft Office programs.

We are looking for someone ideally with SAP or other ERP system experience and that has some customer service experience.
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