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Key Responsibilities:

Be the Voice of the Customer

• Serve as the primary point of contact for assigned accounts—building trust through consistent phone and email communication

• Act as a customer advocate internally and externally

• Investigate and resolve customer issues related to pricing, delivery, returns, and credits with professionalism and urgency

Own and Grow Accounts

• Manage and expand existing customer relationships while identifying new sales opportunities

• Deliver quotes, sales terms, and delivery timelines with accuracy and confidence

• Maintain detailed records of customer interactions, opportunities, and order activity

Drive Inside Sales Growth

• Develop new business through prospecting, lead qualification, and closing

• Research and pursue leads from digital campaigns, trade shows, referrals, and industry sources

• Track quoting activity, follow up on open quotes, and close sales opportunities

• Identify opportunities to expand business within current accounts

Collaborate for Success

• Work closely with engineering, scheduling, and production teams to ensure customer requirements are met

• Interpret customer requirements, including technical documentation and blueprints

• Visit customers as needed to strengthen relationships and deepen understanding of their needs

Qualifications:

• 3–5+ years of experience in inside sales, account management, or customer service within a manufacturing or job shop environment

• Strong phone presence and written communication skills—you’re comfortable talking to customers all day

• Excellent organization, multitasking, and follow through skills

• Experience working in an ERP system (Global Shop ERP experience is a plus!)

• Ability to read blueprints and understand technical requirements (highly desired)

• Comfortable making cold calls and handling rejection with persistence and positivity

• Proficient in Microsoft Office

• Self starter mindset with the ability to work independently and as part of a team