Quality Assurance Specialist
Key Responsibilities:
Quality Control: Develop and implement quality control procedures, conduct audits and inspections, and utilize vision systems to identify and prevent product defects.
Process Improvement: Recommend and drive operational improvements to enhance efficiency and reduce errors.
Customer Relations: Serve as the main point of contact for customer inquiries, professionally addressing concerns via email and phone. All communications must be returned the same day.
Issue Resolution: Lead root cause analyses, investigate customer returns, and develop comprehensive preventative and corrective action plans in writing.
Reporting & Analysis: Analyze quality data to identify trends, prepare detailed quality performance reports, and create reports such as FMEA, PPAP, and SCAR for customers.
Auditing: Conduct regular audits to ensure compliance with ISO 9001 standards.
Leadership: Supervise and train quality control staff, providing ongoing support and guidance. Ensure inspectors have easy access to customer prints, packaging instructions, and critical inspection areas.
What We're Looking For:
A bachelor's degree or two years of progressively responsible quality inspection experience is preferred.
Strong data entry skills and intermediate proficiency with Microsoft Office, especially Excel and databases.
Exceptional problem-solving abilities and adaptability to handle a variety of situations.
Excellent communication skills with a focus on delivering clear explanations.
Must be bilingual (English/Spanish).
Position Details:
Pay Rate: $22 - $25 per hour
Shift: 1st Shift
Schedule: Monday-Thursday, 8:00 AM - 4:30 PM; Friday, 7:00 AM - 12:00 PM.
Physical Demands: Requires standing, stooping, bending, and stretching. You must also have 20/20 corrected vision for detailed work.
Job Type: Full-time
Ability to Commute:
Milwaukee, WI (Required)
With over 20 years of recruiting experience and 10+ years in HR management, I bring a wealth of knowledge and a detail-driven approach to helping candidates and clients succeed. I pride myself on being proactive, staying ahead of deadlines, and fostering open communication and collaboration across the team. My goal is simple: build strong relationships through transparency, follow-through, and client-focused solutions.
Outside of work, you’ll find me spending time with my dog, hitting the golf course, or exploring new restaurants — because great food is always worth the hunt!