Customer Service Representative

New Berlin, WI 53151-

Posted: 03/26/2023 Industry: Administrative Job Number: 28169

Job Description

We are currently seeking a Customer Service Representative for our New Berlin, WI facility.

A successful candidate will be responsible for:

Field incoming phone calls, faxes, and emails from customers and process new parts orders in a highly professional and proficient manner
Issue Returned Material Authorizations and track RMA activity within the ACS facility as necessary
Conduct the necessary research of bills of material (BOM) and engineering drawings to identify the correct replacement parts for customers specific models
Use the company s Materials Resource Planning (MRP) system to generate quotes for every parts order
Follow up on all open quotes to pursue potential parts sales, and record reasons for unconverted quotes
Provide answers to simple technical questions from customers regarding ACS s products & parts
Use telemarketing and other marketing techniques to support departmental Parts Marketing Programs in an effort to grow the parts business
Provide departmental backup as required and support all department goals
Other duties as required

A qualified candidate will be proactive and possess these requirements:

Associates Degree or BA (preferably Marketing and/or Communications) or some college or technical schooling preferred
1-3 years of experience in customer support call center environment, preferably with some version of Automated Call Distribution program
1-3 years of experience processing parts orders and RMA s
Experience with reading and analyzing engineering bills of material
Experience with computer MRP/ERP programs
Experience working directly with customers
Experience developing and maintaining positive customer relationships
Knowledge of basic computer programs and familiarity with Microsoft Office products
Excellent verbal and written communication skills
Follow all company guidelines and policies
Represent the company in a professional and positive manner at all times
Knowledge of plastics industry and related process control equipment
Telemarketing and other marketing experience to support departmental Parts Marketing Programs in an effort to grow the parts business
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