The Client Services Associate is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from our internal and external customers. This position reports to a Manager/Supervisor.
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Responsibilities
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Serve as daily internal contact for order management and associated inquiries
Manage incoming emails from varying internal sources
Generate clear, consistent communication to internal and external team members regarding status and requirements of programs
Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff
Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)
Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions
Prioritize orders and/or projects, including prompt expediting of emergency requests
Maintain and distribute various reports as needed to ensure daily requirements are met
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Qualifications
High school diploma/GED
1-2 years of call center customer service, reporting, or purchase order experience
Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests
Excellent knowledge of Microsoft Office Suite products - Strong Excel skills required
Experience with AS400 or similar database systems preferred
Bilingual English/Spanish preferred
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8am-5pm weekdays
$18/hour