Provide support to call center team as needed with customer related order processing, problem resolution, and administrative support
Process customer orders via phone, email, web, etc. with a high attention to detail and accuracy
Track and resolve customer complaints regarding incorrect or delayed shipments
Manage the tracking of customer inquiries, orders, and tracking the feedback from these customers. Building a checks and balance system.
Provide general administrative office support for office staff.
Other related duties as assigned by management.
Education and Experience Requirements:
High School Diploma or GED preferred
Must be at least 16 years of age
Experience in call center, ordering and logistics, customer service, and general office is preferred
Knowledge, Skills and Abilities:
Strong verbal and written communication skills
Comfortable in Microsoft Office applications
Leadership, ethical conduct and Diversity/Inclusion
Analysis and problem-solving ability
Ability to read, write, and speak English proficiently
Ability to use a computer and headset
Physical Demands:
FDA-classified "major allergens" are processed in our facilities, including: milk, eggs, wheat, soy, tree nuts, sesame seeds. Incumbent must be able to work in an office with minimal hazards. Exposure to allergens such as tree nuts, sesame seeds, and dairy (milk, eggs, wheat and soy). As O&H Danish Bakery provides a highly seasonal peak product offering, some weekends and extended work hours are necessary around major US holidays (Christmas, Thanksgiving, Easter etc).