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Call Center CSR

Kenosha, WI 53144

Posted: 03/07/2025 Industry: Office Professional Job Number: 46175

Job Description

 

Primary Responsibilities Include:

 

  • Serve as daily internal contact for order management and associated inquiries

  • Assist with special projects as necessary

  • Manage incoming emails from varying internal sources

  • Generate clear, consistent communication to internal and external team members regarding status and requirements of programs

  • Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff

  • Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)

  • Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions

  • Prioritize orders and/or projects, including prompt expediting of emergency requests

  • Maintain and distribute various reports as needed to ensure daily requirements are met

 

 

Experience/Qualifications:

 

  • 1-2 years of customer service or CALL CENTER experience

  • Excellent organization, writing, and verbal communication and interpersonal skills

  • Excellent knowledge of Microsoft Office Suite products (Word, Excel, and Outlook)

  • Experience with AS400 or similar database systems would be beneficial

Halpin Company Profile

Halpin Staffing Services is an established staffing agency in southeast, WI with locations in Racine, Kenosha and Burlington. We staff for a variety of roles and industries including manufacturing, light industrial, administrative, professional and technical. We serve both small and large businesses based on need.

Benefits of working with Halpin Staffing Services:

  1. Permanent Job Opportunities: Halpin staffs for all types of scenarios, the majority being on a full time, permanent basis!

                             Direct Hire | Temp to Hire | Contract/Temporary

  2. Employee Benefits: health insurance offered after probationary period. Vacation and holiday pay available to employees based on hours criteria. 401k available to employees after 1 year.

  3. Large Client Base: Halpin has been staffing in southeast Wisconsin for 20+ years. During this time, our client base has become quite extensive and ranges from southern parts of Milwaukee, northern, IL and west to the Janesville/Beloit areas. With over 500 clients/prospects throughout these areas, working with Halpin gives job seekers a huge advantage as our network quickly becomes yours!

  4. Employee/Employer Relationship: Halpin recruiters pride themselves on getting to know their candidates/employees in order to build a strong working relationship. Over the years we’ve received great feedback from employees who feel this sets us apart from other staffing agencies.
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About Kenosha, WI

Ready to kickstart your career in the vibrant city of Kenosha, Wisconsin? Nestled along the shores of Lake Michigan, Kenosha boasts a perfect blend of urban amenities and natural beauty, making it an ideal location for job seekers looking to thrive. With its charming downtown area, bustling farmers' markets, and renowned museums like the Kenosha Public Museum and Civil War Museum, this city offers a unique cultural experience. Explore the shores of Lake Michigan at Simmons Island Park, catch a show at the historic Rhode Theater, or indulge in the local cuisine featuring the famous Wisconsin cheese and Kringle pastries. Don't miss out on the opportunity to join this dynamic community and grow both personally and professionally. Browse our job listings now and discover the exciting career opportunities waiting for you in Kenosha!