Kenosha, WI 53144 United States of America
Represents the company in a professional and courteous manner.
Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.
Responds to resident/management requests and work orders for occupied apartments as directed by management.
Uses work orders to establish priorities, determines with Property Manager requests or emergencies that should be top priority. Monitors the completion of Service Requests to limit callbacks.
On a regular basis must use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
Must be able to deal with moderate to high levels of stress due to meeting deadlines, reprioritizing activities and supervising employees.
Responsible for the daily upkeep of the grounds and appearance of the property.
Has a complete understanding and working knowledge of the company's policies and procedures.
Responsible for the maintenance and security of all property-issued tools.
This job description does not provide an all-encompassing list of duties, there may be a need to perform other duties as assigned.
Repairs/replaces plumbing systems.
Repairs/replaces air conditioning/heating/electrical systems.
Repairs/replaces any apartment material/maintenance requests within scope of management responsibility.
Assists with monitoring the number of times a specific repair must be repeated. Determines course of action.
Assists with coordinating, scheduling, and performing preventive maintenance on equipment and apartments.
Make Ready Duties
Assists with determining weekly apartment make-ready and Service Request schedules. Completes work as directed and reports apartments that are ready to show to the Property Manager.
Walks all vacant units to determine make-ready needs with Property Manager.
If major appliances or carpets need replacing, discusses with Property Manager before taking action.
Ensures all repairs/replacements are completed as necessary for apartment to be occupied.
Ensures all trash from apartments are cleaned out before, during and after make-ready activity.
Assists with the identification and correction of hazardous community conditions.
Assists with touring property daily to look for needed maintenance and liability hazards and report to Property Manager. Repairs hazards and/or assign completion of these tasks to the maintenance team with supervisor approval.
Secures storage/pool areas, check timers, gate locks and listen for electrical shorts and malfunctioning motors.
Assists with ordering supplies and keeping inventory of such supplies.
Responsible for overall organization and cleanliness of work areas and maintenance shops.
On-Call and Emergencies
Shares on-call responsibilities with the maintenance team; responds to resident service requests within 24-48 hours.
Assists with hazardous weather problems, fires, floods, snow removal, freezes, etc.
Physical Requirements/Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Temperature/Climate: This position will work in various indoor and outdoor environments based on the tasks that need to be completed.