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Bilingual CSR

Kenosha, WI 53144

Posted: 07/11/2024 Industry: Administrative Job Number: 45137

Job Description

The Client Services Associate is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from our internal and external customers. This position reports to a Manager/Supervisor.




  • Serve as daily internal contact for order management and associated inquiries

  • Manage incoming emails from varying internal sources

  • Generate clear, consistent communication to internal and external team members regarding status and requirements of programs

  • Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff

  • Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)

  • Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions

  • Prioritize orders and/or projects, including prompt expediting of emergency requests

  • Maintain and distribute various reports as needed to ensure daily requirements are met



  • High school diploma/GED

  • 1-2 years of call center customer service, reporting, or purchase order experience

  • Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests

  • Excellent knowledge of Microsoft Office Suite products - Strong Excel skills required

  • Experience with AS400 or similar database systems preferred

  • Bilingual English/Spanish preferred


8am-5pm weekdays


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About Kenosha, WI

Ready to kickstart your career in the vibrant city of Kenosha, Wisconsin? Nestled along the shores of Lake Michigan, Kenosha boasts a perfect blend of urban amenities and natural beauty, making it an ideal location for job seekers looking to thrive. With its charming downtown area, bustling farmers' markets, and renowned museums like the Kenosha Public Museum and Civil War Museum, this city offers a unique cultural experience. Explore the shores of Lake Michigan at Simmons Island Park, catch a show at the historic Rhode Theater, or indulge in the local cuisine featuring the famous Wisconsin cheese and Kringle pastries. Don't miss out on the opportunity to join this dynamic community and grow both personally and professionally. Browse our job listings now and discover the exciting career opportunities waiting for you in Kenosha!