JOB SUMMARY:
The Customer Service Representative will support our customers and sales team in the electronic components manufacturing industry. This role serves as the primary point of contact for customers, providing product information, processing orders, coordinating with internal teams, and ensuring a smooth, positive customer experience. This position requires strong communication skills, technical aptitude, attention to detail, and the ability to thrive in a fast-paced manufacturing environment.
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DUTIES & RESPONSIBILITES:
Customer Support & Communication
• Serve as the main customer contact via phone, email, and online portals.
• Provide timely responses to inquiries regarding product specifications, pricing, order status, lead times, and availability.
• Build strong relationships with other CSR’s, ISR, RSM, Engineering, Quality and other functional departments
Order Management
• Enter and manage customer orders with accuracy and attention to detail.
• Regularly review customer backlog of open orders, monitor order progress, and proactively communicate updates or delays.
• Coordinate with production, logistics, and procurement to ensure on-time delivery.
Problem Resolution
• Investigate, expedite, and resolve issues related to shipments, product quality, returns (RMA), and billing discrepancies.
• Escalate technical concerns to engineering or quality teams when necessary.
• Track and document customer issues for continuous improvement.
Product & Technical Knowledge
• Maintain an understanding of company product lines
• Support customers by interpreting datasheets, part numbers, and product configurations.
• Collaborate with sales and engineering to provide accurate quotes and product recommendations.
Cross-Functional Collaboration
• Work closely with people in all appropriate departments to support customer needs.
• Participate in internal meetings to share customer feedback and inform demand planning.
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TYPICAL QUALIFICATIONS:
EDUCATION
• High School Diploma or GED
• Authorized to work in the U.S.
KNOWLEDGE, SKILLS & EXPERIENCE
• 1-2 Years’ Experience in customer service, preferably in manufacturing or electronics related field
• Excellent verbal and written communication skills
• Proficiency in CRM/ERP systems and Microsoft Office. (Odoo, QuoteLink, SharePoint, Excel – all pluses!)
• Time management and multitasking skills
• Critical thinking along with problem solving and adaptability
• Collaboration and teamwork
• Positive attitude
With a background in hospitality, I made the leap into recruiting when I joined Halpin — and I’ve loved every minute of connecting talent with opportunity! I’m passionate about building strong, lasting matches between clients and candidates by working with honesty, integrity, and a people-first approach.
When I’m not recruiting, you can usually find me listening to music, experimenting with photography, making art, getting lost in a good book, or hiking new trails.